Legal

Refund Policy

Programmes are sold as one-off purchases and are delivered as soon as payment clears. Once delivered, they are not refundable for change of mind. Nothing is ever charged automatically, so you are never paying for something you did not actively choose to buy. Your rights under the Australian Consumer Law are untouched by anything on this page.

Last updated: 4 September 2026

1. Our position

When you pay, we give you access to programme content we have already written, filmed and produced. That content cannot be returned once it has been delivered. For that reason, payments to AusiGen Wellness are final and non-refundable, including for change of mind, a change in circumstances, lack of time to train, or a decision that the programme is not what you expected.

By completing a payment you acknowledge this policy. Read the programme page and what each block includes before you pay — it is published precisely so you know what you are buying. If anything is unclear, email us first and ask.

2. Nothing is charged until you choose to pay

We do not run subscriptions and we do not store your card. There is no recurring charge to cancel, because there is no recurring charge.

  • Placing an order does not charge you. We email you a secure payment link and nothing happens until you use it.
  • The payment page is hosted by Stripe. You enter your card there, once, for that order only.
  • If you change your mind before paying, simply do not use the link — or email us and we will cancel the order.
  • We cannot charge you again afterwards. Any future purchase is a new order that you choose to pay for.

3. Your rights under the Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Our services come with consumer guarantees that cannot be excluded. In particular, services must be supplied with due care and skill, be fit for the purpose we said they were for, and be supplied within a reasonable time.

If we fail to meet a consumer guarantee, you are entitled to a remedy. Where the failure is major — for example, the programme is substantially different from what we described, or is unfit for the purpose we advertised and cannot easily be fixed — you may cancel and seek a refund, or seek compensation for any drop in value. Where the failure is not major, we may choose to fix the problem within a reasonable time, and if we do not, you may cancel and seek a refund.

We will honour these obligations without argument. This policy sits underneath the law, not over the top of it.

4. Billing errors and technical faults

We refund without debate where:

  • You were charged twice for the same order
  • You were charged the wrong amount
  • You were charged for an order you had already cancelled with us
  • You paid for programme content that was never made available to you and we cannot deliver it

Email support@ausigenwellness.com with your order number and the date and amount of the charge. We aim to confirm within two business days. Approved refunds are returned to the original payment method via Stripe and typically clear in five to ten business days, depending on your bank.

5. Purchases made through our store

Programmes bought through our WooCommerce store at www.ausigen.com are covered by this same policy. Quote your order number when you contact us so we can match the transaction quickly.

6. Payment processing and chargebacks

All payments and refunds are handled by Stripe, which is PCI DSS Level 1 certified. We never hold your full card details.

If something has gone wrong, contact us before raising a chargeback with your bank. Almost every billing issue is resolved faster by email than by dispute, and a chargeback freezes the transaction while it is investigated. We will contest chargebacks raised in breach of this policy where the programme was delivered as described.

7. If the programme is not working for you

Tell us. A programme that is too aggressive, too light, or wrong for your equipment or schedule is usually a fixable problem, and adjusting it costs you nothing. Email support@ausigenwellness.com with what is not landing and a coach will look at it.

8. Changes to this policy

We may update this policy. The version on this page, with the revision date at the top, is the one that applies. The policy in force at the time of your purchase governs that purchase.

9. Questions

Contact support@ausigenwellness.com or use the contact page. See also our Terms of Service and Privacy Policy.